Our Client was a major organisation, planning for a massive expansion, facing into an extremely significant change project to ensure their business was futureproof. The scale of this change meant that it would touch everyone in the business, many thousands of colleagues!
The Client was running a three week induction programme for key Business Process Owners and Subject Matter Experts who were going to be asked to step up and become Change Agents for their functional areas, supporting their colleagues through this period of massive uncertainty. They had varying levels of experience of change themselves and they were being asked to do this alongside their brand new day jobs of designing the future Business Processes.
Knowledge Connections were invited to run three sessions in these induction weeks across two and a half days. The aim of these sessions was to help the Colleagues better understand their own response to change overall and air any concerns in a safe environment, as well as receive structured training around areas such as the Change Curve, and the Neuroscience of Change. Most importantly the sessions were set up to be as flexible as possible allowing time for these Colleagues to be heard.
In order to consider costs and Colleague wellbeing the sessions were run face to face in two locations on the same day. They included virtual check ins from critical senior Stakeholders and also a virtual check in between the sites at the end of each day to ensure consistency of messaging. The feedback from these sixty colleagues was that these two and a half days were the most valuable of the fifteen week programme and had really helped to prepare them for the challenge ahead.
